Privacy Policy

Last Updated: January 1, 2026

Effective Date: January 1, 2026

1. Introduction and Scope

This Privacy Policy applies to all users of the wg88 platform, including residents of Indonesia who access our sports betting, casino games, live dealer tables, slot machines, and other gambling services. wg88 operates as an online entertainment platform and is committed to complying with international data protection standards and best practices in personal data handling.

This policy covers personal data collected through our website, mobile-optimized platform, customer support channels, and any other touchpoints where you interact with wg88. It does not apply to third-party websites or services that may be linked from our platform, and we encourage you to review the privacy policies of any external sites you visit.

2. Information We Collect

wg88 collects several categories of personal information to provide, maintain, and improve our services, ensure platform security, comply with legal obligations, and deliver personalized user experiences.

2.1 Information You Provide Directly

When you register for a wg88 account, you voluntarily provide the following personal information:

• Identity Information: Full legal name, date of birth, gender, and nationality as shown on your Indonesian National Identity Card (KTP).
• Contact Information: Email address, mobile phone number, and residential address.
• Account Credentials: Username and password (passwords are encrypted and never stored in plain text).
• Verification Documents: Copies of government-issued identification (KTP), proof of address, and selfie photographs submitted during Know Your Customer (KYC) verification.
• Payment Information: Bank account details (BCA, BRI, BNI, Mandiri account numbers), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja), and transaction history.
• Communication Records: Messages, emails, and chat transcripts when you contact our customer support team.

2.2 Information Collected Automatically

When you access and use the wg88 platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers.
• Connection Data: IP address, internet service provider, geographic location (city/region level), and timezone.
• Usage Data: Pages visited, features used, time spent on platform, navigation paths, click patterns, and interaction with promotional offers.
• Betting Activity: Complete history of bets placed, stakes, odds, outcomes, winnings, losses, deposits, withdrawals, and bonus usage.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to recognize returning users, remember preferences, and analyze platform performance (see Section 8 for detailed cookie policy).

2.3 Information from Third Parties

In limited circumstances, wg88 may receive information about you from third-party sources:

• Payment Processors: Transaction confirmation and fraud detection data from Indonesian banks and e-wallet providers.
• Identity Verification Services: Verification results from third-party KYC and anti-money laundering (AML) screening providers.
• Affiliate Partners: Referral source information if you reached wg88 through an affiliate marketing link.

3. How We Use Your Information

wg88 processes your personal data for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• Create, maintain, and authenticate your account.
• Process deposits, withdrawals, and internal account transfers.
• Enable you to place bets and participate in casino games.
• Calculate winnings, settle bets, and update account balances in real-time.
• Provide customer support and respond to inquiries.

3.2 Legal Compliance and Security

• Verify your identity and age to ensure compliance with 21+ age restrictions.
• Conduct KYC and AML checks as required by international gaming regulations.
• Detect and prevent fraud, money laundering, account abuse, and other illegal activities.
• Investigate suspicious transactions and betting patterns.
• Respond to legal requests, court orders, and regulatory inquiries.
• Maintain audit trails and transaction records as legally required.

3.3 Platform Improvement and Personalization

• Analyze user behavior to improve website functionality, navigation, and user experience.
• Customize content and promotional offers based on your preferences and betting history.
• Test new features, game offerings, and platform enhancements.
• Optimize platform performance for different devices and connection speeds.

3.4 Marketing and Communications

• Send promotional emails about bonuses, new games, and special offers (you may opt out at any time).
• Notify you of important account updates, security alerts, and policy changes.
• Conduct surveys and gather feedback to improve our services.

4. How We Share Your Information

wg88 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients under specific circumstances:

4.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process financial transactions.
• Identity Verification Providers: Third-party KYC and AML screening services to verify your identity and comply with regulatory requirements.
• Cloud Hosting Providers: Secure data storage and server infrastructure providers.
• Customer Support Tools: Live chat and email support platforms to manage customer communications.
• Analytics Services: Website analytics and performance monitoring tools to understand user behavior.

All service providers are contractually obligated to protect your data and use it only for the specific purposes for which it was shared.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, regulators, courts, or government authorities if required by law or if we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, or subpoenas.
• Protect the rights, property, and safety of wg88, our users, or the public.
• Investigate or prevent fraud, security breaches, or other illegal activities.
• Enforce our Terms and Conditions and other agreements.

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you of any such change in ownership or control of your personal data.

5. Data Security

wg88 takes data security seriously and implements industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL (Secure Socket Layer) encryption, the same technology used by major financial institutions.
• Secure Servers: Personal data is stored on secure servers with restricted physical and network access.
• Password Protection: User passwords are hashed using strong one-way encryption algorithms and are never stored in readable format.
• Access Controls: Only authorized personnel with a legitimate business need can access personal data, and all access is logged and monitored.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential risks.
• Fraud Detection Systems: Automated systems monitor transactions and betting patterns for suspicious activity.

While we employ robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but remain committed to protecting your data to the best of our ability.

6. Data Retention

wg88 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, and business requirements:

• Active Accounts: While your account remains active, we retain all associated personal data and transaction history.
• Closed Accounts: After account closure, we retain identification documents, transaction records, and betting history for a minimum of 7 years to comply with anti-money laundering regulations and potential legal disputes.
• Marketing Data: If you opt out of marketing communications, we retain your email address on a suppression list to ensure we do not contact you again.
• Anonymized Data: We may retain aggregated, anonymized data indefinitely for statistical analysis and platform improvement purposes.

7. Your Privacy Rights

As a wg88 user, you have the following rights regarding your personal data:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may update or correct inaccurate personal information through your account settings or by contacting customer support.
• Deletion: You may request deletion of your personal data, subject to legal retention requirements. Note that account closure may result in forfeiture of remaining balance.
• Objection: You may object to certain data processing activities, such as marketing communications.
• Data Portability: You may request a machine-readable copy of your personal data for transfer to another service provider.
• Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact our customer support team at [email protected]. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

wg88 uses cookies and similar tracking technologies to enhance your user experience and analyze platform performance. Cookies are small text files stored on your device that help us recognize you on repeat visits.

8.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality, including login authentication and session management.
• Performance Cookies: Collect anonymous data about how users interact with our platform to identify areas for improvement.
• Functional Cookies: Remember your preferences, language settings, and customization choices.
• Marketing Cookies: Track your activity across sessions to deliver personalized promotional offers.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may impair platform functionality.

9. Children's Privacy

wg88 services are strictly restricted to individuals aged 21 and above. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that a minor has created an account, we will immediately close the account and delete all associated data. If you believe a minor has accessed our platform, please contact us immediately at [email protected].

10. International Data Transfers

wg88 primarily serves Indonesian users, but our data processing infrastructure may be located in multiple jurisdictions. When your personal data is transferred internationally, we ensure appropriate safeguards are in place, including contractual protections and compliance with international data transfer standards.

11. Changes to This Privacy Policy

wg88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated via email or prominent notice on our website. The "Last Updated" date at the top of this document indicates when the policy was most recently revised. Continued use of wg88 services after policy changes constitutes acceptance of the updated terms.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact wg88 customer support:

• Email: [email protected]
• Live Chat: Available 24/7 on the wg88 website
• WhatsApp: +62 812 3456 7890 (09:00-23:00 WIB daily)